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Return and Refund Policy
Return and Refund Policy Return and Refund Policy
Return and Refund Policy
At Sovors.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help! Please review our return and refund policy below for detailed information on how to proceed with returns.
1. Return Policy
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Eligibility for Returns: You may return items within 35 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that do not meet these conditions may not be eligible for a refund or exchange.
-
Non-Returnable Items: Certain products are exempt from being returned. These include:
- Perishable goods (e.g., food, flowers)
- Personalized or customized items
- Gift cards
- Sale items (if applicable)
-
Return Process:
- To initiate a return, please contact us at [your email] with your order number and reason for the return.
- Once your return is approved, we will provide you with the return address and further instructions.
- Customers are responsible for paying return shipping costs unless the return is due to a defective or incorrect item.
2. Refund Policy
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Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 35 days.
-
Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 35 days after delivery.
3. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- First, check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at contact@sovors.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@sovors.com with details of the issue.
5. Shipping for Returns
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You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty or incorrectly shipped. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping (if applicable) will be deducted from your refund.
-
Depending on your location, the time it may take for your exchanged product to reach you may vary.
6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
- Email: contact@sovors.com
Return and Refund Policy
At Sovors.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help! Please review our return and refund policy below for detailed information on how to proceed with returns.
1. Return Policy
-
Eligibility for Returns: You may return items within 35 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that do not meet these conditions may not be eligible for a refund or exchange.
-
Non-Returnable Items: Certain products are exempt from being returned. These include:
- Perishable goods (e.g., food, flowers)
- Personalized or customized items
- Gift cards
- Sale items (if applicable)
-
Return Process:
- To initiate a return, please contact us at [your email] with your order number and reason for the return.
- Once your return is approved, we will provide you with the return address and further instructions.
- Customers are responsible for paying return shipping costs unless the return is due to a defective or incorrect item.
2. Refund Policy
-
Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 35 days.
-
Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 35 days after delivery.
3. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- First, check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at contact@sovors.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@sovors.com with details of the issue.
5. Shipping for Returns
-
You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty or incorrectly shipped. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping (if applicable) will be deducted from your refund.
-
Depending on your location, the time it may take for your exchanged product to reach you may vary.
6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
- Email: contact@sovors.com