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Free shipping, no minimum30-day money-back guarantee10K+ hand-picked finds Free shipping, no minimum30-day money-back guarantee10K+ hand-picked finds

Help Center

Help Center Help Center

Answers to the questions we hear most. If yours is not here, contact us.

About Sovors

Who is behind the products?

We do not make the gadgets, we curate them. Sovors works with the brands and independent makers behind each product, picks the ones that are genuinely useful, weird or beautiful, and brings them together in one place.

Are the products genuine?

Yes. Every item comes from the maker or an authorised supplier, in its original packaging.

Orders and shipping

How long does delivery take?

Orders are processed in 1 to 3 business days and usually arrive within 5 to 12 business days. You get a tracking link by email when the parcel ships.

Is shipping free?

Yes, standard shipping is free with no minimum order.

Can I change or cancel my order?

Email us as soon as possible with your order number. If the order has not shipped yet we will change or cancel it. Once it is on its way, use the return process instead.

Will I pay customs duties?

Most orders arrive without extra charges. If your country applies import duties, they are collected by the carrier at delivery.

Returns and refunds

What is the return policy?

You have 30 days from delivery to return an item for a refund. It should be unused and in its original packaging. Details are in the Return & Refund Policy.

My item arrived damaged or wrong.

Send us a photo and your order number within 7 days and we will replace it or refund you, no return needed in most cases.

When do I get my refund?

Refunds are issued within 5 business days of approval and appear on your statement within 3 to 10 days depending on your bank.

Products and warranty

Do products come with a warranty?

Electronics carry at least a 12-month warranty against defects. Contact us with a description of the issue and we will arrange a replacement or repair.

Payment and account

Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay and Shop Pay. Prices can be shown in your currency with the selector in the header.

Is my payment information safe?

Payments are processed by Shopify Payments and PayPal on encrypted pages. We never see or store your full card number. See Security.

Sell with us

Can I sell my product on Sovors?

Yes, if it fits our catalogue. Read Sell on Sovors and send us a short pitch.

Answers to the questions we hear most. If yours is not here, contact us.

About Sovors

Who is behind the products?

We do not make the gadgets, we curate them. Sovors works with the brands and independent makers behind each product, picks the ones that are genuinely useful, weird or beautiful, and brings them together in one place.

Are the products genuine?

Yes. Every item comes from the maker or an authorised supplier, in its original packaging.

Orders and shipping

How long does delivery take?

Orders are processed in 1 to 3 business days and usually arrive within 5 to 12 business days. You get a tracking link by email when the parcel ships.

Is shipping free?

Yes, standard shipping is free with no minimum order.

Can I change or cancel my order?

Email us as soon as possible with your order number. If the order has not shipped yet we will change or cancel it. Once it is on its way, use the return process instead.

Will I pay customs duties?

Most orders arrive without extra charges. If your country applies import duties, they are collected by the carrier at delivery.

Returns and refunds

What is the return policy?

You have 30 days from delivery to return an item for a refund. It should be unused and in its original packaging. Details are in the Return & Refund Policy.

My item arrived damaged or wrong.

Send us a photo and your order number within 7 days and we will replace it or refund you, no return needed in most cases.

When do I get my refund?

Refunds are issued within 5 business days of approval and appear on your statement within 3 to 10 days depending on your bank.

Products and warranty

Do products come with a warranty?

Electronics carry at least a 12-month warranty against defects. Contact us with a description of the issue and we will arrange a replacement or repair.

Payment and account

Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay and Shop Pay. Prices can be shown in your currency with the selector in the header.

Is my payment information safe?

Payments are processed by Shopify Payments and PayPal on encrypted pages. We never see or store your full card number. See Security.

Sell with us

Can I sell my product on Sovors?

Yes, if it fits our catalogue. Read Sell on Sovors and send us a short pitch.

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